This is an update to the earlier News Release regarding isolated interruptions in 911 service that were detected in the north end of Troy beginning around 2:35 p.m. this afternoon.  The problem was traced to a construction site in the Rochester Hills/Auburn Hills area wherein an underground fiber optic line was accidentally cut.  Once the source of the problem was confirmed, 911 calls trunked through that location were re-routed through alternate sites, allowing for service to be restored.  We have conducted test 911 calls from the areas of Troy that were affected to confirm the 911 system is functioning properly.

 

It is anticipated the system will function without further interruption due to these re-routing procedures.  The damaged line should be repaired tonight.  However, should residents attempt to call 911 and experience a problem, they should utilize the 248-524-3477 telephone number published earlier.  Again, that number will connect callers directly to a Dispatcher in the Troy Police Department’s Dispatch Center who will be able to handle any emergency calls for service just as though the call was made through the 911 system.

 

We regret any inconveniences this situation may have caused, however believe we detected and implemented alternate protocol before the problem affected callers attempting to reach the Police Department.  There is no indication that any actual 911 calls were attempted from the areas affected during the earlier interruption. 

 

We greatly appreciate the assistance of all members of the media in assisting us effectively communicate this information to our citizens.  This was crucial in assuring that those in the affected areas were informed and aware of procedures that were in place to maintain response to emergency calls for service.